Cancellation Policy

Consumers are entitled to a right of cancellation under the following conditions, where the consumer is any natural person who enters into a legal transaction for purposes that can be attributed mostly neither commercial nor independent professional activities:

A. Cancellation policy

Right to cancellation

You are entitled to withdraw from this contract within fourteen days of concluding it without stating a reason therefor.

The cancellation period is fourteen days from the date on which you or a representative appointed by you, who is not the carrier, have/has received the goods.

To exercise your cancellation right, you should inform us (P. Glatzeder GmbH, Am Stoppelkamp 15, 32758 Detmold, Tel.: 05231.9652 0, Fax: 052131.9652 0, E-Mail: [email protected]) of this via a clear statement (i.e. a letter sent by mail, telefax or e-mail). You may use the standard cancellation form, but this is not obligatory.

To meet the cancellation deadline, it is sufficient to send the notification stating your intent to exercise the cancellation right before the cancellation period expires.

Consequences of cancellation

If you cancel this contract, we will reimburse all payments we received from you, including the delivery costs (except the additional costs arising from you selecting a different delivery method than the cheapest standard rate that we offered), within fourteen days from the date on which we received your cancellation request. For this reimbursement, we will use the same payment method that you used in the original transaction unless we expressly agreed upon something else. You will not be charged a fee because of this repayment. We may withhold reimbursement until we have received the returned goods, or until you have demonstrated that you have returned the products, whichever is earlier.

You have to return the goods immediately, and in any event not later than fourteen days from the day on which you have informed us about the cancellation of this contract. The deadline shall be considered kept if you dispatch the goods before the fourteen-day period has expired.

You will bear the direct cost of returning the goods.

You will have to pay for any diminished value of the goods if a check of the nature, characteristics and functioning of the products show that this value loss is the unnecessary result of your handling the goods.

Cancellation and exclusion of the right of cancellation

The cancellation right expires prematurely in contracts for the supply of sealed goods, which cannot be returned after their seal was removed due to health or hygiene reasons.

The cancellation right does not apply to consumers who did not belong to a member state of the European Union at the time the contract was concluded, and whose sole residence and delivery address was outside of the European Union at the time the agreement was terminated.

General information

  1. Please avoid damage to and contamination of the product. If possible, please return the product in the original packaging, with all accessories and packaging materials. Please use a protective overpack. If you no longer have the original packaging, please make sure you have a suitable packaging to protect the product against transport damage.
  2. Please do not return the product to us without any packaging.
  3. Please note that the paragraphs 1-2 above are not a prerequisite for the valid exercise of the cancellation right.

B. Cancellation form

If you would like to cancel the contract, please complete this form and return it.


P. Glatzeder GmbH
Am Stoppelkamp 15
32758 Detmold
Fax: 052131.9652 0
E-Mail: [email protected]

Hereby, I/we(*) would like to cancel my/our(*) contract for the purchase of the following goods(*)/provision of the following service(*)




Ordered on (*) ____________ / received on (*) __________________


Name of the user(s)

Address of the user(s)

Signature of the user(s) (only in case of written cancellation note)


(*) Cross out what does not apply

© IT-Recht Kanzlei

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Version number: 201511140735

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